Returns & Refund Policy
At Union Coffee, we strive for every cup to be perfect; however, due to the perishable nature of our freshly roasted beans, we can only accept returns on non-consumable merchandise or unopened coffee bags within 14 days of delivery. If your order arrived damaged or incorrect, please contact our support team immediately for a replacement or full refund.
Check Eligibility
Ensure your items are unopened and in their original packaging, or document any damage received during shipping with clear photos.
Contact Support
Email our team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Pack and Ship
Securely package your items and use the provided prepaid shipping label to send the package back to our roasting facility.
Receive Refund
Once we inspect your return, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing